| S.No | Topic | Status | Days |
| 1 | Introduction | Start Date | |
| System Landscape | |||
| Tenant Landscape | |||
| 2 | Administration | ||
| Log in with Initial User ID | |||
| Create Service Agent | |||
| Authorization to service agent | |||
| Lock initial User ID & Pwd | |||
| 3 | Project Scope | ||
| Scoping | |||
| Questionnaire | |||
| 4 | Organizational Management | ||
| Define Job definitions | |||
| Create Employee | |||
| Define Employee Number Range | |||
| Create Org Structure | |||
| Assign employee to org structure | |||
| Define Division | |||
| Define Distribution Channel | |||
| 5 | Account Management | ||
| Define number ranges for business partners | |||
| Define Customer Roles | |||
| Define Relationship Type | |||
| Define Party Roles | |||
| Fine Tuning Activities of Contact | |||
| Fine Tuning fo General Business Partner | |||
| Duplicate Check of Business Partners in scoping and fine tunining | |||
| Account Merge | |||
| 6 | Products | ||
| Create Product Hierarchy | |||
| Create Product Categories | |||
| Material Number Ranges | |||
| 7 | Pricing | ||
| Base Price List | |||
| Discount List | |||
| Configure C4C Price Strategy | |||
| Integration of Pricing with ECC/CRM | |||
| External Condition Types & Pricing Procedure maintenance | |||
| 8 | Service Ticket Management | ||
| Create Incident (OSS Message) | |||
| Follow Incident | |||
| 9 | Marketing | ||
| Marketing Lead | |||
| Marketing Lead fine tune Configurations | |||
| Maintain Number Range | |||
| Define Involved Parties | |||
| Configure Lead Status | |||
| Marketing Attributes | |||
| Create Target Group | |||
| Create Campaign | |||
| Maintain E-Mail Settings | |||
| 10 | Sales | ||
| 10.1 | Opportunity Management | ||
| Define Number Range | |||
| Define Document Type | |||
| Configure Custom Status | |||
| Configure Involved Parties | |||
| Define Sales Cycle | |||
| Define Sales Phase | |||
| Define Sales Assistant | |||
| Integration of Opportunity with Pricing Simulation in SAP ECC | |||
| Integration of Opportunity with Sales Quote Processing | |||
| Integration of Opportunity with Sales Order Processing | |||
| 10.2 | Quotation Management | ||
| Define Document Type | |||
| Define Number Range | |||
| Maintain Item Types | |||
| Maintain Involved Parties | |||
| Integration of Sales Quotes with Sales Order Processing | |||
| 10.3 | Sales Order | ||
| Define Document Type | |||
| Define Number Range | |||
| Maintain Item Types | |||
| Maintain Involved Parties | |||
| Maintain Involved Item Parties | |||
| 11 | Service | ||
| 11.1 | Service Ticket | ||
| Define Service Ticket Document Types | |||
| Maintain Status Schemas | |||
| Define Involved Parties | |||
| Define Item Processing Codes | |||
| Define Item Processing Determination | |||
| Service Ticket Integration with SAP ECC | |||
| 11.2 | Service Level Agreements | ||
| Define Service Level | |||
| Define Service Level Determination | |||
| 12 | Integration | ||
| Define Communication System | |||
| Define Communication Arrangement | |||
| Maintain Code List Mapping | |||
| Maintain ID Mapping for Integration | |||
| Data Replication Monitoring | |||
| Middleware Connectivity in ECC | |||
| Ports in ECC | |||
| Partner Profile | |||
| ALE Distribution Model | |||
| 13 | UI Configuration (ADAPTATION) | ||
| Hide Field | |||
| Make Field Visible | |||
| Rename Field | |||
| Create New Field | |||
| Z Field Exntesion Scenarios | |||
| Import & Export | |||
| 14 | Mobile Integration | ||
| 15 | Outlook Integration | ||
| Maintain integration settings in Outlook | |||
| Download Contacts | |||
| 16 | Approvals | ||
| Define Approval Process | |||
| Maintain Conditions | |||
| End Validity of existing Approval Process | |||
| Activate Approval Process | |||
| 17 | Workflows/Actions | ||
| Define Workflow Rules | |||
| Maintain Conditions | |||
| 18 | Business Roles & Authorization | ||
| Define Business Role | |||
| Define Page Layouts | |||
| Define Code List Restrictions | |||
| Assign Business Role to Users | |||
| 19 | Data Workbench | ||
| Download Migration Templates | |||
| Upload Migration Template | |||
| Download Data Template | |||
| Upload Data Template | |||
| 20 | Go Live Activities | ||
| Close Fine-Tune Activities | |||
| Confirm Go-Live Readiness Acceptance | |||
| Confirm Go-Live | |||
| Close Project | |||
| Assign Contact | |||
| 21 | Reports | ||
| Creation of Data Sources | |||
| Creation of Reports | |||
| Designing of Reports | |||
| Report assignment to Users | |||
| Download and Upload Reports | |||
| 22 | C4C Functionalities, Feed, Shelf, Tag, Follow | ||
| Feed | |||
| Shelf | |||
| Tag | |||
| Follow | |||
| Library |
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