Certified Service now Course

  • Placement Guidance
  • Industry-led curriculum
  • Hands-on real-time projects
  • Globally recognized certification from FUZEN IT

ServiceNow is a cloud-based IT Service management application that is significantly expanding in the ITSM and IT Governance space. ServiceNow is being implemented by organisations all across the world to build a single structure of record for enterprise IT, lower IT operational expenses, and improve effectiveness and efficiency. ServiceNow is a good platform for developing custom applications based on the clients’ business requirements.

540+

Project Hours

290

Contact Hours

600

E learning Hours

10 + 1

Tools/Languages

Build Scalable & High-Performance Applications

Service now at Fuzen IT

At FUZEN IT, we empower you with ServiceNow expertise to streamline IT operations, automate workflows, and deliver seamless digital experiences across the enterprise. Our hands-on training ensures you master core ServiceNow modules like ITSM, ITOM, CMDB, Workflows, and IntegrationHub—preparing you to build scalable, efficient solutions that solve real-world business and IT challenges.

Service now Course Highlights

Service now Course Roadmap and Curriculum

ServiceNow Fundamentals

  • Introduction to ServiceNow platform

  • Navigation, UI, Forms & Lists

  • Understanding Applications & Modules

  • Basic Administration Tasks

User & Access Management

  • Creating and managing Users, Groups, Roles

  • Access controls and permissions

  • Admin tools for user configuration

  • Introduction to ServiceNow Security Model

Configuration & Customization

  • Tables, Columns, and Data Modeling

  • Business Rules, Client Scripts, and UI Policies

  • Catalogs and Items

  • Notifications and Events Configuration

Workflow & Automation

  • Introduction to Workflows

  • Flow Designer and Workflow Editor

  • Service Level Agreements (SLA)

  • Approval Rules and Conditions

ITSM & CMDB

  • IT Service Management (Incident, Problem, Change)

  • Configuration Management Database (CMDB)

  • Discovery and Service Mapping

  • ServiceNow ITOM overview

Reporting, Integrations & Service Portal

  • Reports, Dashboards, Gauges

  • Email Integrations

  • Update Sets and Instance Migration

  • Building basic Service Portal Pages

Some of Our Success Stories

FAQ's

The duration varies based on the learning pace, but typically, the program can be completed within a structured timeframe.

Not necessarily. Many of our beginner-level courses are designed for freshers and non-IT students. However, for advanced programs like AI and Cybersecurity, a basic understanding of programming is helpful

Yes. All enrolled students receive lifetime access to course materials, resources, and updates even after completing the course.

You can reach out through our contact page, WhatsApp support, or visit our nearest branch for one-on-one guidance.