ServiceNow is a cloud-based IT Service management application that is significantly expanding in the ITSM and IT Governance space. ServiceNow is being implemented by organisations all across the world to build a single structure of record for enterprise IT, lower IT operational expenses, and improve effectiveness and efficiency. ServiceNow is a good platform for developing custom applications based on the clients’ business requirements.
Project Hours
Contact Hours
E learning Hours
Tools/Languages
At FUZEN IT, we empower you with ServiceNow expertise to streamline IT operations, automate workflows, and deliver seamless digital experiences across the enterprise. Our hands-on training ensures you master core ServiceNow modules like ITSM, ITOM, CMDB, Workflows, and IntegrationHub—preparing you to build scalable, efficient solutions that solve real-world business and IT challenges.
Introduction to ServiceNow platform
Navigation, UI, Forms & Lists
Understanding Applications & Modules
Basic Administration Tasks
Creating and managing Users, Groups, Roles
Access controls and permissions
Admin tools for user configuration
Introduction to ServiceNow Security Model
Tables, Columns, and Data Modeling
Business Rules, Client Scripts, and UI Policies
Catalogs and Items
Notifications and Events Configuration
Introduction to Workflows
Flow Designer and Workflow Editor
Service Level Agreements (SLA)
Approval Rules and Conditions
IT Service Management (Incident, Problem, Change)
Configuration Management Database (CMDB)
Discovery and Service Mapping
ServiceNow ITOM overview
Reports, Dashboards, Gauges
Email Integrations
Update Sets and Instance Migration
Building basic Service Portal Pages
The duration varies based on the learning pace, but typically, the program can be completed within a structured timeframe.
Not necessarily. Many of our beginner-level courses are designed for freshers and non-IT students. However, for advanced programs like AI and Cybersecurity, a basic understanding of programming is helpful
Yes. All enrolled students receive lifetime access to course materials, resources, and updates even after completing the course.
You can reach out through our contact page, WhatsApp support, or visit our nearest branch for one-on-one guidance.
Fuzen It Solutions is a global AI-first EdTech and technology solutions company leading the way in education and workforce transformation.
To deliver future-ready IT programs that align with industry demand and learner aspirations. FUZEN IT is committed to expanding access, improving outcomes,
and continuously evolving our courses to help students achieve growth, confidence, and success in the digital and AI world.
©2019. Fuzen IT. All Rights Reserved.